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The National Registry of Rehabilitation Technology Suppliers
Standards of Practice
  1. A rehabilitation technology supplier is a specialist who provides enabling technology in the areas of wheeled mobility, seating and alternative positioning, ambulation assistance, environmental control, augmented communication, and/or activities of daily living. The RTS is employed by a company that sells durable medical equipment and offers consumers product choices, along with pricing and funding information. The company also meets basic standards of acceptable practice in the provision of equipment, including: ordering, assembling, adjusting, delivering, and providing ongoing support and service to meet individuals' rehabilitation equipment needs.

  2. Consumers receive assistive/rehabilitation technology equipment and services through various models. These models, some of which may employ a multidisciplinary team approach, include: medical, educational, vocational rehab/employment, independent living, and consumer/customer.

    The rehabilitation technology supplier may be called upon to function in any of these models. To assist consumers in choosing the correct service delivery model, and to better communicate with the clinical tem, the rehabilitation technology supplier must gain and exhibit a basic working knowledge of the following areas as they relate to the need for, and application of, enabling technology:

    • gross musculoskeletal anatomy;
    • normal and abnormal neurodevelopment;
    • neuromuscular abnormalities;
    • disabling conditions and disease processes;
    • secondary complications to long term disability; and
    • biomechanical principals, concepts and applications.
  3. The rehabilitation technology supplier informs the consumer of his/her rights and responsibilities and notifies the consumer of the NRRTS complaint procedure.

  4. The rehabilitation technology supplier participates directly in the assessment process by:

    • gathering and interpreting information;
    • offering solution options considering both current and long term needs;
    • providing equipment for simulation and clinical trials when required; and
    • discussing funding options.
  5. The rehabilitation technology supplier combines equipment and components, from various sources, to create solutions to meet specific consumer needs.

  6. The rehabilitation technology supplier performs fitting(S) and delivery as deemed appropriate by the clinical team or as required by the consumer, and provides:

    • instruction in the safe use of the equipment;
    • information on maintenance/care, and passes on manufacturer's warranty information; and
    • supports the equipment supplied with timely, high quality service.
  7. The rehabilitation technology supplier regularly attends courses, seminars, trade shows and other continuing education activities to establish, maintain, and upgrade his/her knowledge base in order to provide the most appropriate technology available to meet the consumer's needs.

  8. The rehabilitation technology supplier strives to provide the consumer, family, and funding source with the most cost effective options that meet the goals and objectives specified.

  9. The rehabilitation technology supplier informs the client and/or family of their financial obligations and requirements. Where feasible, the rehabilitation technology supplier should endeavor to inform the consumer and family of alternative funding sources that may exist.

  10. The rehabilitation technology supplier recognizes the need for, and actively pursues, communication and interaction with other rehabilitation technology suppliers. The goals of these interactions are to:

    • maintain the standards of professionalism necessary for continued participation as a respected team member;
    • increase the awareness of services and products, improve overall product quality, and create the potential to enhance product and service development within the field;
    • educate and communicate with local funding agencies and insurance carriers about the needs of the consumer, the referral source and the rehabilitation technology supplier in the area of prior authorization processes and criteria for the provision of assistive/rehabilitation technology; and
    • strive to avoid practices that in the short or long term may prove, or have proven, to be a detriment to the consumer.



Gulf Coast Rehab Equipment, Inc.  /  Custom Healthcare, Inc.
801 Lakeside Dr., Mobile, Al 36693    314 W. Main Street, Thibodaux, LA 70301
TOLL FREE:  (888) 666-5560     TOLL FREE:  (866) 448-0464

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